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AI Customer Support

AI Customer Support

Ticket handling, live chat, knowledge base, and automatic escalation, a support team that scales.

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Your support inbox fills up every day. 80% of requests are repeats, “How do I reset my password?”, “Where’s my invoice?”, “When will my order arrive?”

Our AI customer support answers these instantly, around the clock, in any language. Your team focuses only on the cases that truly matter.

What You Get

  • Automated ticket handling (Zendesk, Intercom, Freshdesk)
  • Live chat with knowledge base context
  • Multi-language support, EN, DE, AR, and more
  • Intelligent escalation to human agents

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How It Works

01

Brief

You tell us your goal. We listen and ask the right questions.

02

Plan

We build a clear scope and timeline, no surprises.

03

Deliver

We execute with precision and keep you updated at every step.

04

Iterate

We refine until the result exceeds your expectations.

Included in Every Project

Dedicated Account Manager
Weekly Progress Updates
Revision Rounds per Scope
All Final Files & Assets

Frequently Asked Questions

Does the AI replace my support team?
No. The AI handles repetitive queries (up to 80%), so your team can focus on complex cases. The team becomes better, not smaller.
How does the AI learn our product?
We train the AI on your docs, FAQs, past tickets, and product info. It gets smarter with every interaction.
How much does it cost?
Setup starts at €3,500 one-time, plus a monthly plan from €449 depending on ticket volume. There are no per-agent license fees, the AI scales without extra cost.
Does it integrate with our existing helpdesk?
Yes. We plug into Zendesk, Intercom, Freshdesk, HubSpot Service Hub and others. Your team keeps working in the tool they already know, the AI works in the background.
What happens when the AI gets something wrong?
When the AI isn't confident, it escalates to a human agent automatically, with full context and chat history attached. Every answer is auditable and traceable.
Where is customer data stored?
Exclusively on EU servers. All data flows are GDPR-compliant, encrypted, and we sign a data processing agreement (AVV) with every client.

AI Customer Support

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